Microsoft Office 2007 products (Word, PowerPoint, Outlook etc) lockup/crash when closing or during usage.
DISCUSSION:
Issue(s) seem to be related to a PDF plug-in installed. Issues have been seen with the Adobe PDF plug-in when a HP printer selected as the default printer (Issue may occur with other brands of printers but all reports I have so far are from HP printers). Other issues have been seen with ScanSoft PDF Create installed.
WORKAROUND:
For systems having issues with the HP printer assigned as the default printer, try the following steps:
1. Set the default printer to another device (Fax, other printer, etc)
2. Open Word or Powerpoint
3. Click the Office Logo in upper left corner to activate the menu
4. Click Add-ins
5. Click Word Options
6. Click Add-ins
7. At the bottom of the page, next to the Manage Com Add-ins selector, click GO
8. Uncheck Acrobat PDFMaker Office COM Addin.
9. Repeat steps on any other effected Office application
If having Office Lockup issues and ScanSoft PDF Create is installed, uninstall the application.
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